Introduction
Off-Seasons let you temporarily pause recurring visits during times when service isn’t needed (e.g., winter for lawn care or fall/winter for pool maintenance). You can set an Off-Season when creating a new recurring visit, when editing an existing series, or directly from the recurring visits list.
💡 Only one Off-season can be applied to a recurring series of visits at a time.
Step 1: Add an Off-Season During Event Creation
When creating a new recurring series of visits:
Go to Team > Schedule, click + New Event, then choose Visit to Customer.
On the Create New Visit page, select Recurring Series of Visits under the Type section.
Scroll down to Pause During Off-Season.
Check the box and select an Off-Season from the dropdown.
(Optional) Click + Add Season to create a new Off-Season if none of the previously-created ones apply.
Continue setting up the visit as usual, then click Create Visit to save.
Example: Set a lawn care visit series to pause from November–March.
Step 2: Add or Edit an Off-Season on an Existing Series
To add an Off-Season to an existing recurring visit series:
Go to Team > Schedule.
Click the Recurring tab at the top.
Locate the series you want to edit, then click the pencil icon.
Scroll to the Pause During Off-Season section.
Select the Off-Season from the dropdown.
(Optional) Click + Add Season to create a new one.
Changes will save automatically.
Important: Updates here apply to the entire series, not just individual visits.
Step 3: Apply Off-Seasons from the Recurring Events List
You can also set Off-Seasons in bulk from the recurring list view:
Go to Team > Schedule > Recurring.
Check the box beside one or more recurring series.
Click Set Off-Season for Selected Series.
Choose the Off-Season period from the dropdown.
This is useful if you need to quickly apply Off-Seasons across multiple customers.
Step 4: Manage All Off-Seasons in Settings
You can create, edit, or delete Off-Seasons from one central location:
Go to Settings > List Items Visibility.
Scroll to the Off-Seasons section.
From here you can:
Create new Off-Seasons
Edit existing Off-Seasons
Delete Off-Seasons you no longer need
Note: Changes made here update the options available in all recurring visit setups.