Overview
Field Force is the new mobile app built specifically for field employees in home service businesses using Copilot CRM.
It helps technicians focus on their daily work by showing only what matters most: their schedule, job details, and time tracking.
Unlike the Copilot CRM mobile app, which mirrors the full desktop experience for managers and office staff, Field Force is a simplified app focused entirely on scheduling and completing work efficiently.
Built for Field Teams
Field Force is optimized for team members who are out in the field performing services.
It’s fast, lightweight, and works even when cell service is poor or unavailable.
Key Features:
Simple daily workflow: View yesterday, today, and tomorrow’s visits.
Offline mode: Continue working without an internet connection. All updates automatically sync when back online.
Time tracking: Clock in and out globally or per job to compare actual time to budgeted hours.
Job documentation: Add notes, photos, and videos directly from the visit.
Navigation: Open directions in Google Maps or Apple Maps.
Video uploads: Record and upload videos (compressed to under 200MB).
🚚 Built for the Field — Even Without Internet
One of the key features of Field Force is the long-awaited Offline Mode. This allows users to:
Continue using the app in areas with limited or no internet connectivity
Access their daily route and job information offline
Sync back to Copilot once a connection is restored
Note: You must log in to the app at least once while connected to the internet before using it offline.
Field Force vs. Copilot CRM App
Both apps are part of the Copilot ecosystem, but they serve different purposes:
Feature | Field Force | Copilot CRM App |
Designed for | Field employees and technicians | Owners, managers, and admins |
Focus | Daily schedule and job completion | Full CRM management |
Offline mode | ✅ Yes | ❌ No (web-based) |
Time tracking | ✅ One-tap clock in/out | ✅ Full reporting |
Media uploads | ✅ Photos and videos (auto-compressed) | ✅ Photos, documents |
Dispatch Board access | ❌ Not included | ✅ Full access |
Automations and reports | ❌ Not included | ✅ Included |
Field Force is an addition, not a replacement, to the Copilot CRM app.
It gives field staff a faster, simpler experience, while office and management teams continue to use the full desktop or mobile CRM.
Why Use Field Force?
Focus only on current and upcoming jobs.
View customer details, property notes, and assigned services.
Track time and upload photos or videos on-site, even when offline.
Supported Devices
Field Force is available on:
iOS (App Store)
Android (Google Play)
Search for Field Force by Copilot CRM to find it!
All field users can log in with their existing Copilot CRM credentials.
Example
A technician opens Field Force in the morning, clocks in, and reviews the three jobs scheduled for today.
They tap the first visit, open Google Maps for directions, complete the service, upload a photo of the finished work, and leave a note for the dispatcher—all without leaving the app.