Introduction
You can book a support call through the in-app messenger if you're on a paid plan. This guide walks you through how to schedule and what to expect.
Step 1: Open the Live Support Widget
Navigate to the bottom-left corner of your Homeworks dashboard
Click the live support widget to open the messenger
Step 2: Access Booking Options
In the messenger, go to the Home tab
Scroll down to view available support options
If you're on a supported plan, you'll see:
15-minute Phone Support Call
20-minute Zoom Support Call
Step 3: Choose a Time
Click your preferred support option
Select a date and time that works for you
Complete the booking questionnaire, including:
Reason for the call
Contact details
Step 4: Confirm Your Booking
Once submitted:
A calendar event will be created
The invite will be sent to the email address you provided
What Happens Next?
For Zoom Support Calls
Open the calendar invite
Click the Zoom meeting link at the scheduled time
For Phone Support Calls
A Homeworks support agent will call the phone number you entered at the scheduled time
Plan Availability
Important:
Support calls are only available on paid plans
The Solo (Free) plan does not include access to support calls
Need More Help?
If you don’t see booking options, check your current plan or reach out via the live chat for assistance.