Overview
The Written Off Customers Report provides a list of customers who were written off within a selected date range but still show a balance due.
This report helps you monitor unresolved balances and maintain accurate financial records.
Step 1: Open the Reports Page
Go to the Reports tab from the left-hand menu.
Under the Others section, click Written Off Customers.
Step 2: Set the Date Range
Choose the Date Range for the report.
By default, the report will display Year to Date results.
To view other periods, select Last Year or Custom Range from the dropdown.
Step 3: View or Export the Report
Once your report is generated, you can:
Export the data as an Excel (.xlsx) or CSV (.csv) file
Print the report for physical records or internal review
Use Case Examples
Review all customers with written-off balances still showing in accounts
Reconcile outstanding balances before year-end reporting
Identify customers for potential reactivation or further follow-up