Two things control it: your company needs to be in the beta, and your role needs the Dispatch Board access box checked. After a role change, log out and back in. A newly added company can take up to about 15 minutes to see it.

Switch to legacy dispatch is disabled while you’re building a route. Save your route or exit route ordering first.

The visit probably has no usable location. A note at the bottom of the map tells you how many visits aren’t shown (for example, “X events without a location are not shown”). Update the visit’s or property’s address to fix it. Visits without a location can still be on a route, but they don’t show on the map or add drive time. Also check that your layout isn’t List only, which hides the map.

The options stay visible but greyed out, with a reason, such as “[Crew]’s start address isn’t a valid location,” “No end location set for [Crew],” or “No address on file for this employee.” Add or fix the address on the crew or employee record, or choose another option. If an address can’t be used, the route runs open at that end instead of using your company address.

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Check three things:

A lock and “Upgrade to Routes to use this” means your plan doesn’t include Optimize. It’s on Growth and Enterprise plans, and you can still order stops by hand. If you see “Failed to optimize route,” nothing changed, so try again.

A route is what one crew completes in a day, and it can have up to 100 stops. Split your selection into smaller routes.

If two dispatchers save the same route, the later save wins, so check with your team before you edit a shared route.

Edit route only works when your selection is entirely on one route. If you selected a mix of routed and unrouted visits, the bar reads Mixed selection. Select just the route’s stops, or one stop from it.

00 means the visit isn’t on a route. Reassigning, rescheduling, moving to the waitlist, deleting, or unrouting a stop takes it off its route, and the stops left behind renumber from 01 with no gap. To put it back, build or edit the route again.

A capacity of 0 for the day counts as a real limit, so any booked work reads as over. Check the employee’s daily and weekly capacity, and any change you made for that day.

A hint under the menu tells you why. Common ones are “No saved route for this day,” “Requires the Routes plan” (you need a Growth or Enterprise plan), and “You don’t have permission to view routes.”

Dispatch hides actions your role doesn’t allow, such as Duplicate or Delete. Prices and revenue are hidden from roles that can’t see prices. Ask your admin to check your role’s Events & Calendar settings.

Turn on Show trucks in the View menu. Trucks only show people with a known position in the past 6 hours, and you need access to employees to see them.