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Field Force FAQ's

Below are some common questions about Field Force, designed for field employees to track jobs and manage time while in the field.

Updated over 2 weeks ago

Is Field Force free to use?

Yes! Field Force is completely free to download and use.


All you need is a Copilot CRM account — just log in through the Field Force app and you’re good to go.


Where can I download the Field Force app?

You’ll be able to find Field Force on both:

  • The Apple App Store

  • Field Force has not yet been released on the Google Play Store


Who is the Field Force app for?

FieldForce is built for field team members who need to:

  • View and complete jobs assigned to them

  • Track time worked in the field

  • Send updates back to the office via notes or photos

  • Work in areas with little or no internet connection


Does Field Force work offline?

Yes — Field Force supports Offline Mode!


Once you log in while connected to the internet, you can use the app even in areas without service. Your updates will sync once you're back online.

Note: You must be connected to the internet the first time you log in.


Which of my employees have access to the app?

Any employee in your Copilot account with an active login can use the Field Force app.

Instead of signing in through the main Copilot CRM app, they can simply enter their email and password in the FieldForce app to access features built specifically for field workers — like mobile job tracking, time logging, and offline support.


How does offline mode work?

Offline Mode lets field workers stay productive — even with no internet connection.

Employees can:

  • View their route and scheduled visits

  • Clock in and out of jobs

  • Complete invoiceable visits

  • Leave notes for the dispatcher

  • Take before and after photos

  • And much more...

All while fully offline.

The app automatically detects when connectivity is lost and continues running without interruption. Any actions taken while offline will sync automatically as soon as the device reconnects to the internet — no extra steps needed.


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