ACH accounts are an Enterprise plan feature only.
On the Enterprise plan, once you have your Stripe account set up, you or your customers can add their bank account, and they can pay via ACH.
Adding bank account details can happen in two ways:
Your customer can connect their bank account to their customer portal
(This is the preferred method).You can add your customer's bank account on their behalf, with customer verification.
For Option 1,
Please ask your customer to visit their client portal and click "My Profile."
For the system to allow your customer to add their bank information, they will need to set up their login info if they have not done so.
They must enable the "User Login" option. To do this, switch the Enable User Login button to On, shown below:
After your customer enables this option, they will enter their Copilot email and password into their respective fields.
Once they have done that, they will then be able to:
Click the "Connect Bank Account for ACH" button.
Search for their bank and then be asked to log into their bank account.
Once the customer has logged in to their bank account and given access to link it, the bank account should be connected.
They will get a success message.
They will need to select the box to allow you to charge their bank account.
Note: You will not see their bank linked if they do not have this box checked.
Once the bank account is linked and the box is checked, you will see the customer's bank is linked on their customer profile, and it will now be an option when paying invoices.
For Option 2,
In the client's profile, you can add their bank account by going to the Credit Cards / ACH section.
Here you will want to find the Add Bank Account button as shown below:
From here you can enter the customer's bank details.
After you have done that, the system will require the customer to wait for two small amounts to be deposited into their bank account. They will need to enter those two amounts in their customer portal in the My Profile section to verify the bank account.